From Grievance to Meaningful Remedy

Evaluating the Effectiveness of Grievance Mechanisms and Remedy Ecosystem

Amader Kotha Helpline in Bangladesh’s Ready-Made Garment Sector

This report presents findings from a collaborative evaluation by Primark, The Remedy Project, and Amader Kotha Helpline® (Helpline) of the Helpline’s effectiveness as a third-party grievance mechanism in Bangladesh’s ready-made garment sector.

Drawing on workers’ feedback and engagement with factory management, Helpline partners and operators, and Primark, the evaluation examines remedy as both a process and an outcome within the wider remedy ecosystem. It explores how the distinct, but complementary roles of the Helpline, factories, and brands influence remediation outcomes.

The report offers practical recommendations for strengthening grievance mechanisms, improving remediation outcomes and supporting greater collaboration among stakeholders to improve access to remedy in Bangladesh’s ready-made garment sector.

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